Customer Account Manager

Location Milton Keynes
Discipline: Sustainability
Contact name: Charlie Bastable

Contact email: charlie.bastable@zero-global.com
Job ref: 1259
Published: 18 days ago
Job Title – Customer Account Manager

Their Purpose – A specialist provider of energy management software and services, supporting organisations with effective energy and carbon reduction solutions.

Location & flexibility – Milton Keynes with hybrid working (2 days office?based per week).

Salary & Benefits – £35,000–£45,000 plus uncapped commission (£8,750–£10,500 OTE). Employee?ownership profit share, hybrid working, flexible holidays, contributory pension, medical cash plan, wellbeing programme, life assurance, cycle?to?work and electric vehicle schemes, free parking, relaxed dress code, team events, and ongoing learning and development.

About the Job –
• Manage and grow a portfolio of c.400 business customers within the energy services sector.
• Conduct structured account reviews and drive customer satisfaction.
• Lead contract renewals and identify upsell and cross?sell opportunities.
• Support customer onboarding and maintain accurate CRM records.
• Work closely with internal teams to ensure excellent service delivery.

About you –
• 3–5 years’ B2B account management or sales experience, ideally within energy, utilities, or related sectors.
• Strong understanding of energy services, compliance and efficiency solutions.
• Proven track record of meeting sales targets, renewals and revenue goals.
• Confident using CRM systems and MS Office to manage pipelines and reporting.
• Degree in Business, Marketing, Energy Management or similar (or equivalent experience).

If this one isn't quite right for you, then please still get in touch to discuss any other vacancies we have across the team.